Sole writer responsible for all documentation deliverables. Authored XML-based end-user product help, Sys Admin guides, & training materials for enterprise SaaS data collection products.
Defined content strategy & established delivery processes for new team.
Translated Jira user stories into clear & concise user-focused technical content.
Achieved 100% on-time delivery of product documentation each release cycle.
Provided UX feedback to solve a navigation problem on the mobile app.
Captured team processes as intuitive workflows in Visio.
Technical Writer (Contract), CenturyLink April 2017‒April 2019
Authored XML-based end-user online help for an enterprise customer internet-provisioning portal, a CDN portal, & numerous cybersecurity products. Tasked with developing new documentation branding post-merger.
Edited 300+ topic help system & reduced content size by 30%.
Partnered with development team to author internal API wiki & REST API reference guide for external developers.
Worked with UX team to author onscreen texts & error messages.
Mentored new writers & allocated tasks for collaborative documentation projects.
Defined post-merger strategy for updating document content & branding.
Technical Writer (Contract), Pason Systems Feb 2009–June 2016
Authored XML-based end-user product help for an enterprise data collection/analysis software suite and numerous hardware products. Acted as de facto team lead and “go-to guy” for grammar questions & writing solutions.
Implemented 5 versions’ worth of updates to online help for flagship software suite.
Mentored writers and led team transition to new content development platform.
Coached junior writers, allocated writing tasks, & reviewed deliverables for accuracy/consistency prior to publication.
Authored all onscreen texts & error messages for EDR & ESR products.
Implemented feedback from field techs to improve installation procedures.
Documentation Specialist, Fekete Associates June 2011–Dec 2012
Authored highly technical reference content for oilfield reservoir engineers. Documented procedures & UI features for complex data collection/analysis software suite.
Edited scientific studies written by PhDs & incorporated the content into the help system.
Rearchitected customer-facing online knowledge base to make information easier to find & use.
Evangelized technical writing to (often very skeptical) stakeholders.
Technical Writer, CyberLink 2002–2006 (Taipei)
Authored/edited customer-facing manuals & online help for multimedia software.
Reviewed peer’s deliverables & edited for clarity.
Created software video tutorials and other training materials.
Created sample video/audio/graphics files for inclusion in software tutorials.