This website is under contruction. As part of showcasing my skills, I am coding this website manually using raw HTML+CSS. Please excuse any incomplete sections as I continue to build.
Click an image below to view a sample of my technical writing and document design in a new browser tab.
I designed the document styles and template and authored the content.
BuilderTek is a construction app built on the Salesforce platform. They needed a user guide that explained how to use some of the modules for sales, budgeting, human resources, vendor and product management, and invoicing. I created the document design and authored the content.
As the sole Technical Writer on a newly created team, I established the document design (within company branding guidelines), interviewed SMEs for an in-depth understanding of the program and its features, and authored the content.
When Level3 developed their first app, they needed a Quick Start Guide to help their customers get access to their data - fast. I wrote the MyLevel3 Mobile App Quick Start Guide as well as the in-app help, and helped edit the UI texts and error messages.
By differentiating the products by color (in this case, red indicates the Elite series), inserting product photos, and highlighting the price in yellow, I turned something as dull as a price list into an exciting, colorful, easy-to-use piece of marketing literature.
I authored content within existing company templates.
Kiewit's Lock Out/Tag Out User Manual explains to industrial construction users what a lock out/tag out system does and how to use it. I collaborated with multiple engineering SMEs to write the procedural steps for using the app as well as descriptions of multiple forms and the printable tags required to use the system.
Among many cybersecurity products, I documented the setup of a security token.
Most of the documentation I created for CenturyLink was of a longer format - user guides, help systems, and reference guides. Occasionally, we produced a short job aid-style document to respond to a specific task or concept. This document describes the various reports, dashboards, and logs available in the CenturyLink DDoS Mitigation Service Reports feature.
I wrote and managed content for the official online documentation sites for end users (docs.microsoft.com) as well as admins (support.microsoft.com).
I authored content within existing company templates.
This API guide had an intended audience of external software developers. Within strict existing branding and formatting guidelines, I organized the content from a flat structure into a logical hierarchy and collaborated with a developer to author the command descriptions and procedural steps and create and format the code samples.
This API guide had an intended audience of external software developers. Within strict existing branding and formatting guidelines, I organized the content from a flat structure into a logical hierarchy and collaborated with a developer to author the command descriptions and procedural steps and create and format the code samples. (This document was intended as an online resource and was never intended to be presented as a printed PDF.)
This API guide had an intended audience of external software developers. Within strict existing branding and formatting guidelines, I organized the content from a flat structure into a logical hierarchy and collaborated with a developer to author the command descriptions and procedural steps and create and format the code samples. (This document was intended as an online resource and was never intended to be presented as a printed PDF.)
Analysis of content structure, navigation, and organization.
In response to issues I observed in the existing Fekete Harmony UI, I proactively created a UI mockup of a redesign that made the UI clearer and consistent.
In response to issues I observed in the existing Fekete WellTest UI, I proactively created a UI mockup of a redesign that made the UI clearer and consistent.
In response to issues I observed in the existing Fekete WellTest UI, I proactively created a UI mockup of a redesign that made the UI clearer and consistent.
Analysis of BuilderTek corporate website site map in an effort to simplify architecture.
Analysis of navigation labels and targets on the Peach Finance corporate website.
Analysis of navigation labels and targets on the BuilderTek corporate website.
I created, laid out, and substantially improved the format of these flowchart diagrams. In some cases, I created the design and color scheme (following corporate branding when necessary). In many cases, I replaced non-standard shapes and either eliminated or reduced the number of crossed connections - making the flow much easier to read.
I proactively created this diagram to help other team members understand the monthly document review process (of which I was the owner).
I collaborated with SMEs to establish the process, designed the diagram color scheme, and populated and connected the shapes.
I reformatted this diagram to include properly shaped objects, add color, and reformat the Legend.
I reformatted this diagram to include properly shaped objects, add color, and reformat the Legend.
I acted as Editor on the project, including, where necessary, rewriting and restructuring the content.
I wrote a first draft of the content, submitted it to a product SME for feedback, and integrated their contribution to the text into the final version. (On a side note, the SME was so happy with the design of the document that they adopted my template for their department.)
I worked closely with several HR SMEs to author/update corporate office information, emergency procedures, contact telephone numbers and emails, time entry procedures, and other important information for contract workers.
I helped the author write a first draft of the content in English, then edited the entire book prior to publication. (I also reviewed the draft written in Chinese and made several grammatical corrections.)
I wrote roughly half of the grammatical explanations and exercises and reviewed and edited the other half before submitting for publication.
These blog posts were written on behalf of a client. The perspective is that of the client, not mine.
This blog post argues that although security company LastPass had itself been hacked, their encyption technology kept client passwords secure.
This blog post argues that Hola's VPN services carry hidden risks that are not present in ExpressVPN.
As a Business reporter for the China Post, I wrote numerous articles related to business, technology, and finance.
This article examines the perspective, as articulated by Stanford University President John Hennessy, that partnerships between universities and the commercial sector create a win for both parties.
This article examines the growth of Internet-based services and their impact on Taiwan's economy from the perspective of speakers at the Taiwan Financial Technology Forum 2002.
This article examines the concept of eco-indutrial parks as a key way in which companies can reduce their toxic footprint.
This article introduces Accenture's concept of a "killer roadmap" for the adoption of 3G technology.
As a freelance writer in Taipei, Taiwan and Boulder, Colorado, I wrote a number of articles that were published in several newspapers and magazines. These articles were generally related to cultural, societal, and entertainment issues.
This article, written for Ecozine.com and published on the anniversary of the Chernobyl nuclear accident, examines the current state of the region surrounding Chernobyl according to an in-depth report published in USA Today.
This article, written for The China Post in Taipei, Taiwan, relays the message of hope that Jane Goodall delivered at an event organized by the European Chamber of Commerce Taipei and the American Chamber of Commerce in Taipei.
This article, written for an online Asian news source in Denver, describes a local kung fu school that performs lion dances for Chinese New Year.
This article, written for Ecozine.com, examines the announcement of a 10-year global strategy for preserving sharks and rays by a partnerships of environmental NGOs.